Let's check your system for Live Webcasting Compatibility


Operating System

Browser

Bandwidth

Media Playback Test
 
 
Slide Display Test
Advanced Info User Agent:

Tech info:


Operating System Processor RAM Internet Browser Hardware Media Playback Internet Connection

Windows 10

Windows 8.1+ Pro

Windows 7

Android 4.4+

Apple Mac OS X 10.9+

Apple iOS 8.4+

1.6GHz1

2GB

Google Chrome 50+

Internet Explorer 11+

Firefox 46+

Safari 8+2

Edge Browser

AUDIO: Sound Card with speakers

VIDEO: Screen with 1024x768+ resolution support

Adobe Flash Player 20+3

Apple iOS http streaming enabled browser4

Android http streaming enabled browser5

Dedicated high speed connection of 1000kbps+


1 Dual core processors are preferred.
2 Mac and iOS devices only.
3 In addition to having a properly installed Adobe Flash Player your system must permit live Flash streaming.
4 Apple iPad and iPhone only. Please use Safari on iOS devices for the best viewing experience.
5 Android 4.4+. Please use Chrome on Android devices for the best viewing experience.


  • Make sure you did not lose Internet connectivity. Refresh the stream or page
  • If you are using Internet Explorer and cannot see video you can also try the following: Click on "Tools", go to "Internet Options" and click on the "Advanced" tab. Check "Use software rendering instead of GPU rendering."
  • Make sure your system has passed the system test located under "Test my system now" above.
  • If your system is using Adobe Flash Player and you receive a "Connection Failed" message it's most likely due to a proxy server or firewall blocking Flash streaming. Please contact your local IT admin.
  • If you are using Flash and hear audio but video is broken up it could be due to a hardware acceleration issue with Flash and certain video card drivers. This issue is most common with Internet Explorer 9. To fix this please upgrade to the latest Adobe Flash Player. If this does not fix the issue and you're unable to install a new Flash Player you can disable hardware acceleration by right-clicking on the player. Choose "settings" then "display" and uncheck the hardware acceleration box. You will need to close and reopen your browser.
  • If you are using a mobile device, such as an iPhone, make sure you have enough bandwidth. We advise using dedicated wi-fi or 4G.
  • If you are using an Android device, Apple iPad or iPhone you will need to click on the media "Play" icon/button to begin the presentation. Android and Apple iOS devices do not permit streams to begin automatically.
  • If you are using a PC or Mac please ensure that your browser zoom level is set to 100% as the presentation is best viewed at that setting. In most browsers you can use Ctrl + 0 to reset your zoom level. This option can be also be found in the tools or view menu.
  • If you have internal speakers, make sure they aren't muted.
  • If you have external speakers, make sure they are powered on and aren't muted.
  • Make sure you did not lose Internet connectivity. Refresh the stream or page
  • Make sure your system has passed the system test located under "Test my system now" above.
  • If your system is using Adobe Flash Player and you receive a "connection failed" message it's most likely due to a proxy server blocking Flash streaming. Please contact your local IT admin.
  • If you are using a mobile device, such as an iPhone, make sure you have enough bandwidth. We advise using dedicated wi-fi or 4G.
  • If you are using an Android device, Apple iPad or iPhone you will need to click on the media "Play" icon/button to begin the presentation. Android and Apple iOS devices do not permit streams to begin automatically.
  • The most common cause of a pause or stop is Internet traffic congestion. There is a limit to the amount of information able to pass through your Internet connection esecially if it is shard in an office. If you exceed this and you do not minimize the network traffic at your location, the player will "buffer" the data until it can pass. If this problem persists, try refreshing, or closing the player, and then re-launch it..